Frequently Asked Questions

What documents do I need to open an account?

How can I open an account if I live outside Cairo?

How much money do I need to open an account?

What are the fees for opening a new account?

Which Custodian Banks does Arabeya Online deal with?

Do I have to install a special program on my computer to be able to trade online?

If I sell a stock, can I use the sales proceeds to buy on the same day?

Is Same Day Trading (T+0) available at Arabeya Online?

Is there any difference between the fees for (T+0) trading and (T+2) normal trading?

What if I did not sell my T+0 stocks in the same session?

Is there a GDR (Global Depositary Receipt) desk at Arabeya Online?

What kind of security is used to protect the website?

Can I place an order verbally over the phone?

What if I have a complaint, suggestion or question?

What type of orders can be placed through Arabeya Online?

What type of prices can orders be placed at?

Are there any time limits on orders?

What steps do I need to follow when using the T+0 feature?

How can I make sure that my order is correct?

May I change or cancel a pending order?

Does changing an order affect its sequence in the queue?

Can I see all the orders placed on my account?

Can I see all my executed orders?

Does Buying or Selling immediately affect my cash?

How long does it take an order to reach the stock market?

Can I buy stocks in US Dollars without having any in my account?

Will I be able to invest in IPOs (Initial Public Offerings)?

Order cancels order (OCO)

If Done Order

Stop Loss order

Can I deposit or withdraw cash at Arabeya Online’s office or agent offices?

Can I check my cash balance on the website?

Can I check my stock portfolio on the website?

Can I follow the market prices in Arabeya Online’s basic platform (www.aolbeg.com)

How can I check the real-time prices of stocks?

What is a margin loan?

How do I start margin trading?

What else do I need?

Can I buy OTC (Over-The-Counter) stocks through my margin trading account?

How do you calculate the interest on my margin loan?

Can Arabeya Online force clients to settle their margin trading accounts?

Can I sell my owned stocks at the beginning of the loan for margin trading or will the stocks be encumbered?

Can I withdraw from, or stop margin trading?

When are interest and fees deducted?